This text develops the necessary communication, interpersonal, and problem-solving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on soft-skill effectiveness using a problem solving approach. The most current technology is covered, including web and e-commerce support, and Internet resources are integrated throughout. A student CD is included that contains additional cases, self-assessments, key terms with definitions, and links to useful Internet resources…. More >>

Call Centers: Technology & Techniques

Since multimedia systems are required to store and manipulate a variety of media types — including text, graphics, images, sound, audio, and video among many others — applications such as video-on-demand systems, interactive television, and video conferencing are becoming widely available at warp speed. This presents new challenges and obstacles to those in the multimedia industry. Multimedia Information Storage and Retrieval: Techniques and Technologies offers solutions to these challenges, providing data placement techniques, scheduling methods, caching techniques and emerging characteristics of multimedia information. Academicians, students, professionals and practitioners in the multimedia industry will benefit from this ground-breaking publication…. More >>

Multimedia Information Storage and Retrieval: Techniques and Technologies

Developing an Online Educational Curriculum: Techniques and Technologies acts as a guidebook for teachers and administrators as they look for support with their online education programs. It offers teaching suggestions for everything from course development to time management and community building. The book is designed to provide information to help teachers work more effectively with online tools, develop course materials for existing online courses, work with the internet as a medium of education and complete daily activities – such as evaluating assignments, lecturing and communicating with students more easily. Administrators are also given support in their efforts to recruit, train, and retain online teachers, allocate resources for online education and evaluate online materials for promotion and tenure…. More >>

Developing an Online Curriculum: Technologies and Techniques

St. Louis Univ., MO. This Brandon Hill Allied Health text provides an update to the changing field of nuclear medicine. For students. Covers all the fundamental aspects of patient mechanics, and ethics, injection techniques, and infection control. Halftone illustrations. Previous edition: c1994. 32 U.S. contributors. … More >>

Nuclear Medicine: Technology and Techniques

This book contains the most comprehensive, detailed coverage of crop production issues in the US. It provides the “how and why” things are the way they are, and recognizes the business of crop production. Other coverage includes the latest trends impacting crop production—i.e., sustainable agriculture, organic farming, environmental safety consciousness, and more. For individuals preparing for a future in agriculture and for the Crop Certification exams. … More >>

Principles of Crop Production: Theory, Techniques, and Technology

Drawn from the third edition of The Coatings Technology Handbook, this book focuses entirely on testing, experimental design, and strategies for selecting processing techniques in the coatings, adhesives, paints, and inks industries. Coatings Technology: Fundamentals, Testing, and Processing Techniques contains the latest coating and processing methods capable of satisfying increasingly precise, application-specific requirements.

The book contains analytical techniques used to elucidate surface chemistry, adhesion, and other physical properties. It also presents practical methods, such as accelerated light stability tests, to compare the resistance of different materials to wear, UV light/fading, and weathering. Subsequent chapters explore the most suitable techniques and the equipment for applying materials to different substrates, depending on material properties, service needs, and substrate types. Considering metal and nonmetal coatings and substrates, the book highlights th… More >>

Coatings Technology: Fundamentals, Testing, and Processing Techniques

Today many companies are employing a user-centered design (UCD) process, but for most companies, usability begins and ends with the usability test. Although usability testing is a critical part of an effective user-centered life cycle, it is only one component of the UCD process. This book is focused on the requirements gathering stage, which often receives less attention than usability testing, but is equally as important. Understanding user requirements is critical to the development of a successful product.

Understanding Your Users is an easy to read, easy to implement, how-to guide on usability in the real world. It focuses on the “user requirements gathering” stage of product development and it provides a variety of techniques, many of which may be new to usability professionals. For each technique, readers will learn how to prepare for and conduct the activity, as well as analyze and present the data -all in a practical and hands-on way. In addition, each method prese… More >>

Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques

Satellite communications refers to the utilisation of geostationary orbiting satellites to relay the transmission received from one earth station to one or more earth stations. They are the outcome of research in the area of communications whose objective is to achieve ever-increasing ranges and capacities with the lowest possible costs.
Since publication of the first edition, satellite communications systems have become increasingly sophisticated. This revised, updated and extended fourth edition covers the entire field of satellite communications engineering from the techniques of orbital mechanics and radio wave propagation to the design of communication links and earth stations. Features an improved presentation of satellite applications with regards to services Discusses the most recent developments in this evolving field, including MPEG2, concatenated coding, digital TV and examples of transmission of digital telephony Practical approach and extensive illustrations are h… More >>

Satellite Communications Systems: Systems, Techniques and Technology

The definitive guide on how to prepare for any crisis–from global financial collapse to a pandemic

It would only take one unthinkable event to disrupt our way of life. If there is a terrorist attack, a global pandemic, or sharp currency devaluation–you may be forced to fend for yourself in ways you’ve never imagined. Where would you get water? How would you communicate with relatives who live in other states? What would you use for fuel?

Survivalist expert James Wesley, Rawles, author of Patriots and editor of SurvivalBlog.com, shares the essential tools and skills you will need for you family to survive, including:

Water: Filtration, transport, storage, and treatment options.
Food Storage: How much to store, pack-it-yourself methods, storage space and rotation, countering vermin.
Fuel and Home Power: Home heating fuels, fuel storage safety, backup generators.
Garden, Orchard Trees, and Small Livestock: Gar… More >>

How to Survive the End of the World as We Know It: Tactics, Techniques, and Technologies for Uncertain Times